returns

Ideal dresses aims to always provide high quality Goods that are fault free and undamaged.  On occasion however, goods may need to be returned.  Returns are governed by these Terms and Conditions.

- Ideal dresses operates a 14 day returns policy (including bank holidays and weekends)

- Please Contact Us prior to start the return process, with the reason of the return

- Goods must be back with us by the 14th day

- The returns period starts from the day delivery was attempted

- Returns are valid as long as you return your item/s back to us in unworn & unused condition with all original packaging. We'll process your refund or exchange within 14 working days after receipt of your return

- All items must have the original swing tag still firmly attached, so please take care when trying the goods on at home. If the tag is removed, no refund will be issued and the item will be forwarded back to your address or a credit note issued

- If you return something outside of the returns period, we reserve the right to issue a credit note or resend the goods ordered back to the original delivery address (buyer pays the shipping)  

- It is your responsibility to make sure you send the return using a recorded & trackable service, as we cannot refund any lost, missing or damaged parcels. It will be your responsibility to claim

- Please note we are unable to refund any postage or carriage charges for returns.

- We are unable to refund swimwear, lingerie & earrings for hygiene reasons

- Don't forget - all refunds will be issued back to the original method of payment. If your item is faulty, please send it back to us as soon as you can. We'll try our best to repair or replace it, but if we can't, you will be issued with a full refund

- If you are exchanging goods, please note the 14 day money back period still applies from the date of original purchase so bear this in mind if you are wanting to exchange your goods for another size as we'll only be able to issue you with a credit note